Support Options

Premium Services offers customized consulting for clients who need services beyond those normally provided by UNH IT. Departments or individuals can contract with us for specialized support, which includes routine on-site visits by a consultant assigned to you.

UNH IT provides general support for a limited range of software and hardware products. We also recognize that while these products form the core of most users' toolboxes, they are not suitable for all users, nor do they meet all possible needs. Premium Services provides greater breadth and depth for your support needs, and also provides maintenance for critical systems, from mobile devices to servers, and from well-known commercial software to obscure Open Source packages.

Software Installation, upgrades and updatesExamples of services we provide include:

  • Software usage assistance
  • Microsoft Outlook configuration and troubleshooting
  • IT needs assessment and planning
  • Printer Configuration
  • Security Auditing
  • Computer Operating system Installation and Configuration
  • Mobile device configuration and troubleshooting

 

If you would like to talk with a representative about obtaining services from the Premium Services Group, please call the UNH IT Service Desk at 862-4242 or fill out an online support form